1. Who this policy applies to
This policy covers two groups of people:
- Clients: business owners and their staff who sign up to use LC Automations.
- End customers: the people your business contacts through our automations — for example, someone who missed a call or has an outstanding invoice.
2. What data we collect
| Data | Source | Why we collect it |
|---|---|---|
| Your name and business name | You, at signup | To identify your account and address communications correctly |
| Your email address | You, at signup | To send reports, billing notices, and service updates |
| Your phone number | You, at setup | To configure call-forwarding and missed-call detection |
| Access credentials for connected tools | You, at setup (via secure integration) | To connect to your phone system, invoicing software, and Google Business profile |
| End customer phone numbers | Your connected tools (e.g. your invoicing system) | To send automated texts on your behalf |
| Invoice data (amounts, due dates, customer names) | Your invoicing software | To trigger and time late-payment reminders |
| Call logs (missed calls, timestamps) | Your phone system integration | To trigger text-back messages and to report results to you |
We do not collect payment card details directly. Payments are processed by our payment provider and are subject to their privacy policy.
3. How we use it
We use your data only to:
- Set up and operate your automations
- Send you your monthly report
- Manage billing and your account
- Communicate with you about the service
- Comply with legal obligations
We do not use your data or your customers' data for advertising, profiling, or any purpose unrelated to running your service.
4. Who we share data with
We do not sell data. We share limited data only with:
- Automation and messaging tools — third-party platforms we use to send SMS messages and read call logs. These act as processors under our instruction.
- Payment processor — to handle billing. They receive only what they need to process payment.
- Legal or regulatory bodies — if required by law.
All third parties we work with are required to handle data securely and only for the purpose we specify.
5. Your end customers
When we send texts to your customers on your behalf, we are acting as a data processor. You remain responsible as the data controller for ensuring you have a lawful basis to contact those people. We will not use their contact information for any purpose other than sending the messages you configured.
6. Data retention
We retain your account data for as long as you are a client and for up to 12 months after cancellation, in case of billing disputes or audit requirements. After that period, all personal data is deleted. End customer phone numbers and invoice data are retained only as long as needed to deliver the service and generate your monthly report, then deleted.
7. Your rights
You have the right to:
- Request a copy of the data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data (subject to any legal retention requirements)
- Withdraw consent for processing, which will end the service
To exercise any of these rights, email info@lcautomations.com. We will respond within 30 days.
8. California residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we have collected, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To make a request, contact info@lcautomations.com.
9. Security
We use reasonable technical and organisational measures to protect your data, including encrypted connections and limited access to credentials. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Cookies and website tracking
Our website (lcautomations.com) may use essential cookies to function correctly. We do not use third-party advertising or analytics cookies. If we add any in future, we will update this policy and ask for your consent.
11. Changes to this policy
We may update this policy from time to time. Material changes will be communicated by email at least 14 days before they take effect. The current version is always at lcautomations.com/privacy.
12. Contact
For any privacy-related questions: info@lcautomations.com