1. Who we are
LC Automations ("we", "us", "our") provides done-for-you follow-up automation services for home and field service businesses. We operate under these terms when you use our services.
2. The services
We offer the following automations, sold individually or as a bundle:
- Missed-call text-back — automatic SMS replies to missed calls on your business number
- Late-payment reminders — automated reminders sent to customers with overdue invoices
- Review requests — automated messages asking customers to leave a review after a completed job
- Monthly report — a one-page summary of activity from each active automation
All automations are set up and managed by us. You do not receive access to any software dashboard.
3. Free trial
We offer a 14-day free trial. During this period we set up your automations at no cost and you can see them working on live calls and invoices. No payment is required until the trial ends and you choose to continue. If you decide not to continue, you owe nothing and we will disconnect the automations.
4. Payment and fees
If you continue after the trial, the following fees apply:
- Setup fee: a one-time fee charged at the end of the trial, only if you continue. The amount depends on your chosen plan.
- Monthly fee: charged each month on the anniversary of your start date.
- Annual plan: charged once per year at a discounted rate.
- Usage costs: message and phone costs above normal use are billed at cost. We will notify you before any such cost is incurred.
All fees are in US dollars. Pricing is listed on our website and confirmed before any charge.
5. Founding client pricing
Clients who sign up under the founding client offer receive that price locked in for as long as they remain a continuous paying client. The founding client rate applies only to the specific plan chosen at signup and does not transfer to upgraded plans.
6. Cancellation
You may cancel at any time by giving 30 days' written notice to info@lcautomations.com. Your service continues until the end of the notice period. No refunds are issued for unused days in the final billing period. We may also terminate the service with 30 days' notice for any reason, or immediately if you breach these terms.
7. Our guarantee
If the full bundle does not bring back at least what it costs in your first 30 days after the trial, your next month of service is free. This applies to the bundle plan only. It does not apply to individual automations or to any subsequent months. The determination of "what it costs" is based on the monthly fee paid, not setup or usage fees.
8. What we need from you
To set up and run your automations we need access to certain tools — typically your business phone system, your invoicing software, and your Google Business profile. You are responsible for ensuring you have the right to grant this access and that doing so does not breach any third-party terms. We will only use that access to deliver the services described here.
9. Limitation of liability
We are not liable for any indirect, incidental, or consequential loss or damage arising from your use of our services, including loss of revenue, customers, or data. Our total liability to you for any claim is limited to the fees you paid us in the three months prior to the claim. We do not guarantee any specific outcome or result from our automations.
10. No warranty
Our services are provided "as is." We make no guarantee that the automations will operate without interruption or error at all times. We will make reasonable efforts to restore service promptly if there is an outage.
11. Changes to these terms
We may update these terms from time to time. We will notify you by email at least 14 days before any material change takes effect. Continued use of the service after the effective date means you accept the updated terms.
12. Governing law
These terms are governed by the laws of the United States. Any dispute that cannot be resolved between us will be referred to binding arbitration under the rules of the American Arbitration Association.
13. Contact
Questions about these terms: info@lcautomations.com or via our website at lcautomations.com.